Monitoring type B buyer–supplier relationships

Monitoring type B buyer–supplier relationships English Faraz, Alireza mailto [Université de Liège – ULg] Sanders, N. [D’Amore McKim School of Business, Northeastern University, Boston, MA, United States] Zacharia, Z. [College of Business and Economics, Lehigh University, Bethlehem, PA, United States] Gerschberger, M. [Logistikum, University of Applied Sciences Upper Austria, Steyr, Austria] 2018 International Journal of Production Research Taylor and Francis 56 18 6225-6239 Yes (verified by ORBi) International 0020-7543 1366-588X Abingdon United Kingdom [en] Hotelling’s T2 control chart ; Non-parametric methods ; SPC ; Automotive industry ; Control charts ; Flowcharting ; Supply chain management ; Dyadic relationship ; Hotelling ; Nonparametric methods ; Quantitative method ; Strategic partnership ; Supplier performance ; Supplier relationships ; Supply chain performance ; Sales [en] The ability to monitor supplier performance is a critical capability for maintaining strong buyer–supplier relationships. Monitoring type B suppliers is especially challenging as they are not as clearly defined as either type A, with strong strategic partnerships, or type C, with little partnership. This research develops a non-parametric multivariate Hoteling’s T 2 control chart to capture the in-control state of a dyadic relationship (Phase I), and show how it would be developed based on survey data of buyer–supplier relationship attributes. Modelling the satisfactory level of dyadic relationship performance is very useful for identifying when the relationship begins to move away from the desired state. We then use the designed control chart to monitor the relationship between dyads over time to determine if any unusual behaviour has occurred (Phase II) and illustrate its implementation through a case study from the auto industry. This research illustrates how supply chain managers can secure and improve their supply chain performance by monitoring and maintaining strong relationships with their partners. The proposed method extends the existing SPC tools to effectively manage Type B buyer–supplier relationships. © 2018, © 2018 Informa UK Limited, trading as Taylor & Francis Group. 10.1080/00207543.2018.1444285

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